Service Tip: When Do I Need PIC and RID for the Sunny Portal?

From on November 20, 2015 in Category Service with 4 Comments
PIC_RID1

Via our comments function, we frequently receive questions about registering in Sunny Portal and entering the product identification code (PIC) and the registration identifier (RID).

 

Important: The PIC and RID are required only if you own a system with Webconnect technology or with a Sunny Home Manager. You can find out how to register your system in Sunny Portal in this post. If you have another communication product, such as a Sunny WebBox or a Cluster Controller, you will not be required to enter a PIC or RID. With the Sunny WebBox and the SMA Cluster Controller, you can register the devices in Sunny Portal directly via the web interface. Further information can be found in the user manual.

 

Using the Sunny Portal app

Some customers have told us that they cannot get the Sunny Portal app to work and have requested a password to use it. Please note: To be able to use the Sunny Portal app, the system must already be registered in the Sunny Portal. You can then use the same login details for the app. Further information about the app can be found here.

 

0.00 avg. rating (0% score) - 0 votes

The Author

avatar

My tasks:
Creative mind in Service Marketing. Brochures, customer correspondence, and web texts come from my desk.
My topics:
SMA service topics. For example insights into SMA customer service and service product management or tips for your daily work.
And I’m interested in hearing your opinion. What services can we offer you to provide you with even better support?
What even my colleagues don’t know about me:
I was the school high jump champion at a height of just 1.60 meters (5’2”).

Tags

Related Posts

4 Comments

  • avatar

    Adam Lewis

    February 22, 2017 at 15:15

    Hello,

    I have a SI 3.0M-11 from Germany that I’m trying to add to my sunny portal. The label doesn’t have the PIC or RID on it. Is there another way to determine this information?

    Thanks,

    Adam

    Reply »
    • avatar

      Viktoria Mai

      March 1, 2017 at 09:21

      Hello Adam,

      the SI has no PIC and RID. Therefore it is not possible to add the SI in a webconnect system in the portal. You need depending on whether you have an OnGird or OffGird system a Homemanger or a ClusterController. Please turn to your installer who will be able to advise you about your installation.

      Kind regards,
      Viktoria

      Reply »
  • avatar

    Patrick Besso

    November 20, 2015 at 23:36

    Hi Sarah
    Sorry to bother you, but just a quick question. My display panel’s backlight is on all the time, which I don’t want. How can I turn it off? My neighbour, who had his put in at the same time as me, has his off, which is how I know that on is not the default setting.
    Unfortunately, I can’t use Sunny Explorer with my Android or IOS devices, maybe that’s the problem?

    Thank you

    Patrick

    Reply »

leave comment

 Maximum comment length