Service Tip: When Do I Need PIC and RID for the Sunny Portal?

From on November 20, 2015 in Category Service with 9 Comments
PIC_RID1

Via our comments function, we frequently receive questions about registering in Sunny Portal and entering the product identification code (PIC) and the registration identifier (RID).

 

Important: The PIC and RID are required only if you own a system with Webconnect technology or with a Sunny Home Manager. You can find out how to register your system in Sunny Portal in this post. If you have another communication product, such as a Sunny WebBox or a Cluster Controller, you will not be required to enter a PIC or RID. With the Sunny WebBox and the SMA Cluster Controller, you can register the devices in Sunny Portal directly via the web interface. Further information can be found in the user manual.

 

Using the Sunny Portal app

Some customers have told us that they cannot get the Sunny Portal app to work and have requested a password to use it. Please note: To be able to use the Sunny Portal app, the system must already be registered in the Sunny Portal. You can then use the same login details for the app. Further information about the app can be found here.

 

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9 Comments

  • avatar

    Fernando

    November 23, 2017 at 18:56

    Hello,

    I have a SMA INVERTER MANAGER IM-10 from Brazil that I’m trying to add to the sunny portal. The label doesn’t have the PIC or RID on it. Is there another way to determine this information?

    Thanks,

    Fernando.

    Reply »
  • avatar

    Steve GS

    September 22, 2017 at 09:52

    I have an SB 1700 inverter and a Sunny Beam reader (firmware version 1.00.7.R). I have about 5 years worth of data (system installed in UK at latitude 52 deg N 2.5 deg W in February 2012). Is there any way I can register my system with you and upload the CSV data from the Sunny Beam? I do not want the system to be connected to the web, but I’m prepared to update this information periodically. Thank you.

    Reply »
    • avatar

      Tobias

      September 22, 2017 at 13:05

      Hi Steve,
      for your individual request please contact our online-service-center.
      Our colleagues will contact you.

      Best regards,
      Tobi

      Reply »
  • avatar

    Stéphane

    June 4, 2017 at 13:37

    Hello,

    i have a Sunny Boy 3000 and i don’t find the pic and rid codes,
    However i have a com card with a com bounds, the Eeprom firmware is : “SBGR BFR2,8 SRR 2.8”
    Could you tell me if is possible to me to have webconnect ?

    Best regards Stéphane

    Reply »
    • avatar

      Carolin Rost

      June 6, 2017 at 14:41

      Hello Stéphane,
      Unfortunately, this inverter doesn’t have WebConnect and therefore doesn’t have a PIC and RID number too. We can also offer no retrofit kit for this device.
      Kind Regards, Carolin

      Reply »
  • avatar

    Adam Lewis

    February 22, 2017 at 15:15

    Hello,

    I have a SI 3.0M-11 from Germany that I’m trying to add to my sunny portal. The label doesn’t have the PIC or RID on it. Is there another way to determine this information?

    Thanks,

    Adam

    Reply »
    • avatar

      Viktoria Mai

      March 1, 2017 at 09:21

      Hello Adam,

      the SI has no PIC and RID. Therefore it is not possible to add the SI in a webconnect system in the portal. You need depending on whether you have an OnGird or OffGird system a Homemanger or a ClusterController. Please turn to your installer who will be able to advise you about your installation.

      Kind regards,
      Viktoria

      Reply »
  • avatar

    Patrick Besso

    November 20, 2015 at 23:36

    Hi Sarah
    Sorry to bother you, but just a quick question. My display panel’s backlight is on all the time, which I don’t want. How can I turn it off? My neighbour, who had his put in at the same time as me, has his off, which is how I know that on is not the default setting.
    Unfortunately, I can’t use Sunny Explorer with my Android or IOS devices, maybe that’s the problem?

    Thank you

    Patrick

    Reply »

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