Service Tip #5: Registering Sunny Home Manager Plants and Plants with SMA Webconnect in Sunny Portal

From on July 2, 2013 in Category Service, Technology with 84 Comments

 

Recently, my colleagues at the SMA Service Line have been receiving more and more questions regarding the registration of Sunny Home Manager plants and the log-in of plants with the SMA Webconnect module. Some customers were unsure as to where exactly they were to find the Product Identification Code, (abbreviation: PIC) and Registration Identifier (abbreviation: RID) necessary for this or where to find the Serial Number and registration ID for the Sunny Home Manager.

For this reason we have produced a short video. In this video we also show how the devices are quickly and easily registered in Sunny Portal.

Webconnect Module

Webconnect Module

 

When is a PIC and RID (Webconnect module) or serial number and registration ID (Sunny Home Manager) necessary?

1. Fitting a plant with Webconnect function and registering in Sunny Portal:

The PIC and RID are to be found on a label that is included in the data module scope of delivery. These two keys must be entered into the Sunny Portal login screen. The label can either be affixed directly to the Webconnect module or to the inverter enclosure.

Important information: The Webconnect data module supports the following inverters as of firmware version 2.51:

Sunny Boy 2500TLST-21 / 3000TLST-21 / 3000TL-21 / 3600TL-21 / 4000TL-21 /5000TL-21/Sunny Tripower 8000TL-10 / 10000TL-10 / 12000TL-10 / 15000TL-10 / 17000TL-10 /15000TLEE-10 / 15000TLHE-10 / 20000TLEE-10 / 20000TLHE-10

 

2. Registering a new inverter (e.g. Sunny Tripower 5000TL-20/6000TL-20/7000TL-20/8000TL-20/9000TL-20) with integrated Webconnect module in Sunny Portal:

The label with the PIC and RID keys is to be found to the right next to the type label on the inverter. Registration in Sunny Portal is made as described in the video.

 

3. Registering Sunny Home Manager and associated inverters in Sunny Portal:

The registration process is the same as the registration of the Webconnect module. The following information is to be found on the label included in the scope of delivery:

  • Serial Number, e.g. 0157000000

The serial number must be entered in the PIC field (step 3) during registration in Sunny Portal.

  • Registration ID, e.g. 6LQ000

This registration ID must be entered in the “RID” field.

 

 

Further information

In order that the PIC and RID are not inadvertently swapped, the following rule of thumb applies:

The PIC consists only of numbers (e.g. 0016800000000000), the RID is always six characters long and consists of both numbers and letters (e.g. XD5JXX).

Important information on the Webconnect module is also available on our homepage

 

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84 Comments

  • avatar

    Sumit Patole

    February 9, 2017 at 08:20

    Hi,
    we are using STP-60 string inverters with INVERTER MANAGER IM-10.
    Please guide us for registration of inverter manager with sunny portal.

    Thanks

    Reply »
  • avatar

    Mathew Davis

    January 11, 2017 at 04:26

    Hey Guys, trying to regester for sunnyboy portal and on set 7 the installer and I are getting this error –

    The nominal PV system power may not deviate by more than -50% / +500% from the calculated total power of all devices (0 kWp) in this PV system.

    have tried every combination of values we can think of still getting error 🙁 can you help us?

    Thanks heaps

    Reply »
  • avatar

    Richard

    January 1, 2017 at 18:38

    This is the only error I’m getting from my system logs. How do I correct it?
    SB5.0-1SP-US-40 201 Webconnect error: Registration rejected by SIP registrar

    Reply »
  • avatar

    Cheryl

    December 29, 2016 at 08:01

    Again and again I get stuck on Portal login screen. Can anyone please help me out? It would be really appreciated. Thanks

    Reply »
  • avatar

    Muhammad Faizan

    November 30, 2016 at 11:45

    Kindly guide me that how can we do remote monitoring of sunny tirpower 60.

    Looking forward for your kind guidance.

    Reply »
    • avatar

      Lucas Unbehaun

      December 1, 2016 at 11:51

      Hello Muhammad,

      the STP60 plant needs always an Inverter Manager. http://www.sma.de/en/products/solarinverters/sunny-tripower-60.html
      Without Inverter Manager it is not possible to commission a STP60 plant.
      Webconnect or Home Manager is not possible with this plant.

      The Inverter Manager is able to send data to Sunny Portal.
      Also a FTP push or a SCADA System with Modbus communication is possible.

      In case of more detailed questions, please contact our service line.

      Regards, Lucas

      Reply »
      • avatar

        Muhammad Faizan

        December 2, 2016 at 08:31

        Thank you Lucas for your kind response,

        Kindly share with us the literature or video that can guide us how we can upload data over sunny portal through inverter manager with or without Modbus communication.

      • avatar

        Arun asal

        April 17, 2017 at 09:36

        Kindly guide me that how can we do remote monitoring of sunny tripower 60.
        I already commissioned inverters. But don’t know how to register in sunny portal.

        Looking forward for your kind guidance.

      • avatar

        Annika Linke

        April 18, 2017 at 09:04

        Hi Arun,
        please watch our video and learn how to register an inverter in our Sunny Portal. In the first few minutes your see how to register a Sunny Boy but it is the same with a Sunny Tripower. You can ignore the last part about activating SMA Smart Connected.
        Kind regards,
        Annika

  • avatar

    Vinodhini B

    November 30, 2016 at 08:41

    Hai this is Vinodhini from iPLON india pvt ltd. We have SMA 60kW inverter manager .
    1.If the inverter manager trip inveter also trip
    2.Did you configure any alarms in inverter manager? If its configured please provide us modbus details
    3. We have alarms from SMA inverter but we don’t know meaning of the Inverter alarms.. If you have manual for alarms messages please provide us..

    Regards,
    Vinodhini B

    Reply »
    • avatar

      Lucas Unbehaun

      November 30, 2016 at 10:53

      Hi Vinodhini,

      please contact our service line from SMA India.
      Via Mail: Service@SMA-India.com
      Via phone: +91 22 61713888

      Kind regards, Lucas

      Reply »
  • avatar

    peter brouwer

    October 4, 2016 at 11:45

    Just a quick handy tip.
    Before installing, take a picture of the label(s) of the web connect module ( and inverter)
    This way you do not have to climb up the attic when you need any info of the setup ( serial no, PIC, RID numbers, MAC addresses, router default access/wifi setup info, etc etc) when making some changes.
    I do this for every new appliance now and keep an album on my PC just for this type of info.

    Peter

    Reply »
  • avatar

    Jeff Unabia

    January 25, 2016 at 06:25

    I have two STP15000TL inverters with speedwire/webconnect module.
    I am trying to register the plant to Sunny portal,but one of the inverter was not detected with the following error.
    “Error
    At present, no connection to the device is possible.
    Check the Internet connection of the device and try again.”
    How to solve this?

    Reply »
    • avatar

      Leonie Blume

      January 25, 2016 at 09:55

      Dear Jeff,

      Please make sure that the newest firmware version in installed on each inverter before registering at Sunny Portal.
      The version can be downloaded at http://www.SMA.de in the download are. Please read carefully the instruction manual before performing the update.

      If the issue persists, we would like to recommend you to contact directly our colleagues at the Service Line. They will be glad to assist further.

      Leonie

      Reply »
    • avatar

      jeff unabia

      January 26, 2016 at 03:48

      What cable is needed to connect the two inverters with speedwire/webconnect module then to the router (internet)

      Reply »
      • avatar

        Julia Stunz

        January 26, 2016 at 08:58

        Hi Jeff,
        Usually, a common network cable is used (e.g. Cat 5 or Cat 5e) as well as one mating plug for RJ45 pin connector in accordance with IEC 61076-3-106, model 4 with push-pull lock.
        We would like to recommend the plug sets “STX V4 RJ45” from manufacturer “Telegärtner” or “IE-PS-V04P-RJ45-FH” from “Weidmüller”.

        Best regards,
        Julia

    • avatar

      jeff unabia

      January 27, 2016 at 01:17

      I am using two STP15000TL-10 inverters with speedwire/webconnect. I connect the two speedwire/webconnect module using a crossover cable (Cat5) then going to the router using a crossover cable also (daisy chain connection?
      Is this correct? Or should I use a straight cable after the last inverter going to the router? how about the connection between the two speedwire/webconnect modules?

      Reply »
      • avatar

        Julia Stunz

        January 27, 2016 at 10:55

        Hi Jeff,
        Indeed there are many different ways to establish the connection. You could connect each inverter alone directly to the router using a patch network cable
        (I would rather recommend an usual/straight network cable instead of a crossover one) or you could daisy chain them also by using conventional (straight) cabling.

        Please also do not hesitate to check our website for further information regarding the connection of modules.

        Best regards,
        Julia

  • avatar

    lieven

    December 28, 2015 at 00:31

    is not working
    i have to open ports ? or make a static ip adres ?
    but doesn”t work with the bbox2 of proximus /belgacom in belgium
    any one have more success or experience ?
    thx

    Reply »
    • avatar

      Sarah Römsch

      January 4, 2016 at 15:02

      Hi,
      which type of inverter do you have?

      Regards,
      Sarah

      Reply »
  • avatar

    Hoong Wei

    December 25, 2015 at 04:54

    Dear SMA,

    Good day, I have 2 unit of the SMA Sunny Boy Inverter 5000TL-21. I have tried to register them on Sunny Portal but failed. Both of the inverter have shown the icon of speedwire and sunny portal, however, sunny portal cannot connect to the device. The internet connection to the devices are secure as I have a sunny webbox which connect to the same router and it can access to the sunny portal. May i know how I could solve the problem? Thank you very much.

    Best Regards
    Hoong Wei

    Reply »
    • avatar

      Hoong Wei

      December 25, 2015 at 09:15

      Dear SMA,

      I have found that the inverters displayed an error (Webconnect error: No reply to SIP option packs (10349)). I have created a bridge connection from my laptop and share the internet to the inverters. May I know how to solve it?

      Thank you very much

      Reply »
      • avatar

        Sarah Römsch

        January 6, 2016 at 12:19

        Dear Hoong,

        Please make sure that the newest firmware version is installed on each inverter before registering at Sunny Portal. You can download them on our website in the download area. Please read the instruction manual before performing the update.

        If the issue persists, please contact directly my colleagues from the Service Line. They will be glad to assist further.

        Regards, Sarah

      • avatar

        Hoong Wei

        January 7, 2016 at 02:28

        Dear Ms Sarah,

        Thank you very much for your kind assistance and advice.

        Best Regards
        Hoong Wei

  • avatar

    Uriel Balderas

    November 12, 2015 at 01:10

    hello

    i have an sma sunny boy 8000us-11 installed with a webconnector piggy-back, my issue with the installion is that when i connected the piggy back to the internet modem( i have an wireless adapter one on the cable direct to the inverter and the second one to the modem) my Wifi doesn´t work and when i take off the piggy back i have my internet back, why th piggy-back is interference with my internet conexion?

    best regards
    Uriel

    Reply »
    • avatar

      Julia Stunz

      November 17, 2015 at 08:56

      Hi Uriel,
      in order to help you, we need further details. Please contact our Service Line directly. They will help you.

      Best regards,
      Julia

      Reply »
  • avatar

    Adam

    November 11, 2015 at 17:05

    Good morning

    I’m trying to set up my home system and i’m getting an error message that i don’t understand. It says:

    Password error
    Sunny Portal cannot access the device with the password entered
    Please enter the password for the “Installer” user group that is set for the device and select [Repeat]. If you do not know the password, select [Cancel].

    What exactly is it looking for? is this a password that was set by my installer?

    Reply »
    • avatar

      Julia Stunz

      November 12, 2015 at 11:00

      Hello Adam,
      Please contact your installer, he should be able to solve your problem.

      Kind regards,
      Julia

      Reply »
  • avatar

    Klaas

    September 16, 2015 at 14:17

    Hello,

    I am trying to register a PV installations for the sunnyportal using the PIC/RID codes but the identification doesn’t succeed. It seems that it’s not able to connect with the installation. The installation consists of a 100 kW PV system with 4 SMA Tripower inverters STP 20000TL-30 and a SMA Tripower inverter STP 12000TL-10 connected to a sunnywebbox with a RS485 cable network. The webbox is connected with our internal data network. Would this be a firewall problem or does the sunnyportal not support such a configuration?

    Thanks for your help in advance!

    Regards,
    Klaas

    Reply »
    • avatar

      Sarah Römsch

      September 21, 2015 at 09:05

      Hi Klaas,
      You can register directly via your Sunny WebBox web interface. You do not need a PIC and RID. This key is only required for systems that include the Sunny Home Manager or Webconnect technology. For further information on registering with your Sunny WebBox, please refer to the user manual.

      If registration via the Sunny WebBox is not successful, please make sure that the network settings are correct and try again.

      Best regards,
      Sarah

      Reply »
  • avatar

    nayiver

    August 18, 2015 at 18:44

    Buenas tardes tengo instalado un inversor sunny boy 700U y una tarjeta 485USPB-nr, y requiero comunicar el inversor con el PC, cual es el procedimiento que debo realizar? agradezco una pronta respuesta.

    Reply »
    • avatar

      Sarah Römsch

      August 21, 2015 at 13:52

      Buenas tardes,

      se puede realizar una comunicación con un converter RS485/USB.

      Ese converter es conectado al inversor al igual que al ordenador despues de habersen installados los drivers correctamente.
      Con el programa Sunny Data Control 3.93 puedes luego conectarte con tu inversor para observar los datos de tu sistema solar.
      El programa lo puedes descargar directamente de nuestra pagina http://www.SMA.de en el area de descargas.
      Le recomendamos que tambien lea las instrucciones del programa y del inversor si tiene algunas preguntas mas acerca de la comunicación.

      Otra alternativa podría ser un data logger como una Sunny Webbox clássica con RS485. Mas informaciones puedes encontrar también en nuestro sitio de web.

      Por favor, no dude también de contactar a su Service Line correspondiente a su país si tiene otra pregunta.

      Saludos cordials,

      Sarah Römsch

      Reply »
  • avatar

    Sonny Crocket

    August 11, 2015 at 13:47

    Dear support,

    Exactly which communication (TCP/UDP) PORTNUMBERS are being used for the communication between the inverter (SMA sunnyboy in my case) and the sunnyportal webite? I’m asking with regard to my FIREWALL configuration. It appears traffic is being blocked and as a result webconnect is not working.

    Many thanks in advance for your reply,
    Sonny

    Reply »
    • avatar

      Sarah Römsch

      August 12, 2015 at 12:58

      Dear Sonny,
      Usually, no port configuration is really necessary. You just have to make sure that all UDP ports above 1024 are not being blocked.
      If it still doesn’t work, please create additionally a port forwarding for the ports 9573 & 3478, both UDP.

      Please do not hesitate to contact our Service Line directly, if you have further questions.

      Best regards,

      Sarah

      Reply »
  • avatar

    Mali

    August 5, 2015 at 12:27

    Hi, I have installed SMA sunny Tripower STP5000TL. I have PIC and RID codes for the inverter. I am trying to register the inverter to Sunny Portal for the first time via the app installed in my Samsung Note 4. I have paired my Note4 and SMA Bluetooth. My wifi modem cannot be accessed from the location where the SMA inverter is installed.
    How can I register the plant in sunny portal without internet connection to the inverter? Is it possible to register the plant with Bluetooth?
    I tried to use sunny explorer, but it won’t install on my MacBook Air? Please help. I would like to register my new installation to sunny portal and monitor on my android phone.
    Thanks.

    Reply »
    • avatar

      Sarah Römsch

      August 6, 2015 at 07:21

      Hi,
      Thanks for your question.
      The PIC (Product Identification Code) and RID (Registration Identifier) are the required keys for the registration of inverters with Webconnect technology at Sunny Portal (see type label or label at inverter, Webconnect Data Module or Webconnect Piggy-Back included in the scope of delivery).

      The registration of your inverter can be performed directly at Sunny Portal by using the Plant Setup Assistant that is located directly at the start page of Sunny Portal.
      To be able to register your inverter, it has to be connected to the internet. Once you have registered the plant successfully, you will be able to use the Sunny Portal App by logging in with your account information.

      Please note that it is not possible to monitor your inverter with a tablet or smartphone by pairing the devices with Bluetooth.

      As you already have noticed, Sunny Explorer only works with Microsoft Windows operating systems.

      Best regards,
      Sarah

      Reply »
  • avatar

    Carlos Carvalho

    July 28, 2015 at 15:16

    Hi Sarah,
    We have installed a Sunny Tripower STP 20000TLEE-10, Serial Number 314605812. I would like to use it with the sunny portal and I could not find the PIC and RID number to finish the monitoring! Can you help me?

    Reply »
    • avatar

      Sarah Römsch

      July 29, 2015 at 11:30

      Hi,
      For the connection to Sunny Portal, you need a Webconnect data module. Please have a look at this data sheet. PIC and RID are included with delivery. Please ask your installer or write an email to Service@SMA.de if you would like to order it.
      Best regards,
      Sarah

      Reply »
  • avatar

    Kostas Gkouramanis

    July 20, 2015 at 15:02

    Dear Mrs Romsch,
    I am sending the present message for a 1,8MWp PV station using MLX60 Inverters operating via an Inverter Manager. According to relative information to the sma.de it is possible to monitor the MLX60 inverters via sunny portal. I have the PIC (s/n) of the inverter manager 139F0215043501N095 but I can not see anywhere the RID code.
    Would you be kind enough to send me the respective code, or inform me about any other prodecure available to introduce the PV station to the Sunny Portal.
    Thank you,
    Kostas

    Reply »
    • avatar

      Sarah Römsch

      July 21, 2015 at 12:42

      Dear Kostas,
      in order to have the connection to Sunny Portal you don’t need a RID. The only thing you have to do is to connect yourself with the Inverter Manager (with the LCS Tool). You find the LCS Tool in our download area, here is the link. Here, you see a tab that is called “Portal Upload”. There you can make all the settings you need. Important: It’s necessary that your system is up to version LCS 1.45.

      Best regards,
      Sarah

      Reply »
  • avatar

    Burak

    July 20, 2015 at 10:26

    Hi,
    Hi,

    I was unable to find my RID number on my Sunny Island S16.0H-11 (my serial number is: 1261013450). Our system is an off-grid application at a remote site. We already have a webconnect module. Can you please give us our RID code so that we can register to the Sunny Portal to monitor our performance and gather data?

    Thanks for your help,
    Burak

    Reply »
    • avatar

      Sarah Römsch

      July 20, 2015 at 13:58

      Hi Burak,
      there is no PIC and RID for the Sunny Island S16.0H-11, because the device has no WebConnect function. The module your’re talking about is the Speedwire data module for Sunny Island. So it’s only possible to have a connection to Sunny Explorer but not to Sunny Portal.

      For a connection to Sunny Portal, you need a Sunny WebBox with RS485 .

      Best regards

      Sarah

      Reply »
      • avatar

        Burak

        July 21, 2015 at 14:17

        Hi,

        We already installed with RS485 and we logged with pc on the site. After that we tried to register for Sunny Portal and get error (11) which is indicate e-mail address or plant identifier fail. But we try first time to do that and user manual says plant identifer preset automatically. What can we do as a next step?

        Thank you,

        Burak

      • avatar

        Sarah Römsch

        July 24, 2015 at 08:01

        Hi Burak,
        it is possible that either the plant identifier or the email address is missing or both. Could you please check this (Sunny WebBox -> Settiungs -> Data trans)?
        One possibility is to change the last 5 numbers of the plant identifier and try it again.
        If it doesn’t work, please contact our Service Line directly. My colleagues are happy to help you.

        Thanks and have a nice weekend,

        Sarah

  • avatar

    jr

    May 25, 2015 at 01:55

    The RIC and PIC in the label of the SMA inverter SB5000TLST21 not match when i registering in sunny portal. how can i get the real PIC and RID.

    Hope you can help.
    regards jr

    Reply »
    • avatar

      Sarah Römsch

      June 4, 2015 at 21:58

      Hi,
      Sorry that I didn’t get back to you earlier.
      In order to help you, we need more details, for example your serial numner and die PIC and RID. I suggest that you contact my colleagues from the Service Line directly. They are happy to help you with a personal support.

      Best regards
      Sarah

      Reply »
  • avatar

    Amadjo de Quiroz

    April 28, 2015 at 07:41

    Hi,

    Madj Here from SOlar Philippines

    Where can i find my RID and PIC, for SMA Cluster Controller

    Hope you can reply ASAP…

    Regards

    Reply »
    • avatar

      Sarah Römsch

      April 28, 2015 at 10:55

      Hi,
      you don’t need a PIC or RID for the Cluster Controller. Please have a look at the user manual.

      Best regards
      Sarah

      Reply »
  • avatar

    Tim

    April 14, 2015 at 08:05

    Hi,
    I’m trying to set up my 3600tl21 on your site, but everytime I put the PIC and RID code and click on “Identify” I get an error that the PIC and RID code aren’t recognized. On my laptop, the program “sunny explorer is installed” and this tool works fine. What could be the issue that I cannot register my SunnyBoy?

    Reply »
    • avatar

      Leonie Blume

      April 14, 2015 at 09:42

      Hey Tim,
      Have you already checked this article? http://en.sma-sunny.com/2014/10/24/service-tip-sma-puk-how-to-regain-access-to-your-system-data/ Perhaps this could be the solution?
      Best regards
      Leonie

      Reply »
      • avatar

        Leonie Blume

        April 14, 2015 at 12:32

        One more tip of my service colleague:
        Unfortunately your inverter seems to have no internet connection. This is necessary for the registration.
        Please be sure to have the newest firmware installed in your inverter and your router/firewall is not blocking SIP communication.

        If these tips are not helpful, please contact our Service Line (in your country) with your PIC and RID.
        The service colleagues are able to check the online connection of your device.

        Best regards
        Leonie

  • avatar

    Patrick Dietz

    March 30, 2015 at 20:58

    I have a have an Sunny Boy 3000TL-21 with webconnect integrated, and a Fritzbox 3790 router (and a vew vlans and switches in the network at home. I have this installation working fine with sunny explorer over the network. I do not use the 220 modules that came with the installation, because i dont like to have 200 volts connected to the network with all servers etc.
    The nice thing is that i can configure webconnect using modbus tcp (only 1 port) and udp (only 1 port). If i not use this, the telnet to the SMA does not work and the fritzbox will not open the port 3478 or 9523. If i use modbus tcp 3478 it is possible to open a telnet session to this sma, but the 9523 will never open, becuase it is ude and no telnet session will ever connect to the sma.

    I have been playing arround for 3 months now, but it is simpley not possible to have a sunny portel connection inti (step 3) with the right rid and pic codes (these are available on stickers and on teh webconnect module). I am not even sure what the sunny portal want or need to find in my network. It could be the sma and what does it wan to do ???

    The SMA is able to connect to the internet, it can push data to the site with its own codes in a secure format (so we don’t have to know what it send to the site.
    Lookin at firewalls, the originator is the internal SMA, and should not ever be the sunny portal site. In the manuals i can only find to open port >1024 (that is 100% possible), and i need to set the right data (pic and rid). that is super easy…
    All goes well on the sunny portal site, until i hit indentify in step 3, the only message i get is: we can’t connect right now, etc… (even if i open tcp 3478 and udp 9523, or combinations). I have used port 443 and a ship load of other ports (it always delivers me the same mesasage).

    Remember telnet on tcp 3478 from th einternet was possible, right to the sam somewhere in the back dark korner of my network.

    Question:

    What is sunny portal doing and what does it need ?

    Reply »
    • avatar

      Sarah Römsch

      March 31, 2015 at 10:47

      Hi Patrick,
      Thanks for your detailed message and error description.
      First, please make sure that the latest firmware is installed on your inverter. You find the latest firmware in our download area.

      In order to help you, it is necessary to clarify the next steps for troubleshooting in a personal conversation.

      Please contact our Service Line directly. My colleagues are happy to help you.

      Please provide the following information:

      -Internet provider
      -PIC & RID

      Best regards,

      Sarah

      Reply »
  • avatar

    Brenor

    March 5, 2015 at 06:15

    Hi,

    I have an SB 4000US-12 S/N 2007306520 that was just installed by Sunpower as a warranty replacement. It came with the RS485 piggy back module and I have connected it to a laptop running Sunny Data Control software, which is able to correctly display the inverter data. The Sunny Portal Mail is setup and the test mail worked correctly. However, there is no PIC or RID label on the inverter so I can’t configure the plant in Sunny Portal. Can you help me?

    -Brenor

    Reply »
    • avatar

      bernard wilkinson

      April 30, 2015 at 04:17

      I just installed a SB 5000TL-US -22 WITH A WEBBOX & 485 data module but cannot find the PIC & RID, where will I find them?

      Reply »
  • avatar

    Jerome Jacobsen

    February 17, 2015 at 23:21

    How can I get the daily emails from Sunny Portal in English? They currently come in German.

    Reply »
    • avatar

      Leonie Blume

      February 18, 2015 at 10:24

      Hi Jerome,

      My colleague has checked and changed it. It should work now. Could you please check again?
      If it’s not working please contact my colleagues from SMA America. They will be happy to help.

      https://www.sma-america.com/service-forms/contact/contact-form.html
      or: smainverted.com

      Best regards
      Leonie

      Reply »
      • avatar

        Robert

        August 1, 2016 at 08:29

        If these requests for assistance were answered in more detail, people could find theirs answers by searching rather than bogging down the phone lines.

  • avatar

    Hutson

    October 29, 2014 at 00:51

    Hello,

    I’m having trouble locating the RID. My serial number is 1913000055.
    Can you assist please??

    Reply »
    • avatar

      Sarah Römsch

      October 29, 2014 at 16:32

      Hi,
      for a detailed analysis, we need further information concerning your plant. Please contact my colleagues from the Service Line (+49 561 9522-1499) for further assistance. They will help you.
      Thanky you very much.
      Have a nice day.

      Sarah

      Reply »
    • avatar

      Horst

      October 30, 2014 at 08:57

      Hi,
      RID this is an optional feature according the datasheet.
      I’m not sure if you have a webconnect interface – if yes – PIC and RID should be displayed on the module or on the sticker close to the module.

      Best regards
      Horst

      Reply »
  • avatar

    Pranay Kar

    July 6, 2014 at 12:06

    Interesting Topic! However SMA should really give detailed information on the communication protocols of Webconnect, none of the manuals say which ports do they use, recently found out that it uses certain UDP ports like 9523 and 3478 which need to be completely open at the router for the webconnect to work, I think SMA should include all these details in the manual along with other possible information.

    Cheers,
    Pranayy

    Reply »
    • avatar

      Markus Ohlendorf

      July 7, 2014 at 14:10

      Hey Pranay,

      thanks for the feedback. Always good to get some insights from an outside perspective. We took your notes and gave them directly to our Innovation-Team.

      Have a sunny day,

      Markus

      Reply »
      • avatar

        Gerard Hartgers

        October 19, 2014 at 20:49

        Have been struggling for a couple of hours to get the connection working between SunnyPortal and my SB 3600.
        Unlike Pranay Kar configuring port forwarding in the router did not solve the problem.
        What did solve my problem is putting a fixed IP-address in the SB by means of the Sunny Explorer.
        I simply used the IP-address that was chosen by the DHCP server of the router.
        So it seems the DHCP client of the SB 3600 did not pick and use the IP-address handed out by the DHCP server.

      • avatar

        Sarah Römsch

        October 20, 2014 at 15:21

        Hi Gerard,

        thank you very much for your advice. It is very useful and other customers will benefit from it!
        Have a nice day.

        Best regards
        Sarah

  • avatar

    tim

    May 11, 2014 at 12:18

    Hi,

    I have a sma Sunny boy tl3000 but i don’t have the rid. My serial no is 2230283133.

    Thank you

    Tim

    Reply »
    • avatar

      Markus Ohlendorf

      May 12, 2014 at 14:30

      Hi Tim,
      with this serial number we can´t find an inverter. Maybe you have a typing error.
      But if you have an Sunny Boy 3000TL-21, the Webconnect module is an option.
      If it is already installed in the inverter, please ask your installer for the stickers of the module.
      With this stickers you have the Pic and Rid.
      If you don´t have this additional module, purchase it from your installer, please.

      All the best,

      Markus

      Reply »
  • avatar

    Alberto Pizzinelli

    May 10, 2014 at 00:17

    Hi,
    In my Plant I have three Sunny Mini Central (6000A-IT) provided with the 485PB-NR piggyback interface.

    They are connected directly through the RS485 line to a PC that runs Sunny Data Control.

    I’m about to configure it to send data to the Sunny Portal, but there are no sticker on the inverters nor anywhere else indicating PIC and RID.

    I’m stuck. I would really appreciate your help.
    Thanks in advance.
    Alberto

    Reply »
    • avatar

      Markus Ohlendorf

      May 12, 2014 at 14:39

      Hello Alberto,

      Sunny Data Control is not a Webconnect device, it sends an Email to Sunny Portal.
      You can configure the data transmission via Sunny Data Control -> Settings -> Sunny Portal Mail.

      But if you are typing in your SMTP account from your provider – be sure that you can send unencrypted e-mails via port 25.
      Sunny Data Control is not able to send SSL encrypted e-mails.
      This program is discontinued since 2010 -> we will not do any development on this software in the future.

      Sunny Data Control

      All the best,

      Markus

      Reply »
  • avatar

    Tiffany Gill

    April 5, 2014 at 13:15

    Hi,
    I have a Sunny Boy Model 4000TL-21. I understand that in order to register my PV on the portal I need a Webconnect data module. What module do I need and do I purchase that through the the company that initially installed the inverter?

    Thank you.

    Tiffany

    Reply »
    • avatar

      Gerrit Naß

      April 7, 2014 at 10:42

      Hi Tiffany,

      Yes you are right. To register the Sunny Boy 4000TL-21 to the Sunny Portal, you need the SMA Speedwire/Webconnect Datamodule.
      This module provides free access to Sunny Portal without additional data logger – easily via an existing Internet access.
      For more information, please visit our website: http://www.sma.de/en/products/monitoring-systems/webconnect.html

      The SMA item name is: “SWDM-10” (Speedwire/Webconnect data module as retrofit kit)

      You can purchase the item from your installer.

      If you wish to purchase this item directly from us, please contact our office in Australia.
      Contact:
      SMA Australia Pty Ltd
      67 Epping Road,
      North Ryde, NSW 2113
      Australia

      Tel. +61 (02) 9491 4200
      Fax +61 (02) 9491 4290
      Freecall 1800 SMA AUS

      info@SMA-Australia.com.au
      http://www.SMA-Australia.com.au

      Best regards,
      Gerrit

      Reply »
  • avatar

    Robin Eriksson

    March 20, 2014 at 22:45

    Hi!
    I need help with PIC and RID. I have a TL-21 3000 and a 1600 TL-10 wiith piggy. How can I start-up with sunny portal and see the statistics? I have serial nr etc but no PIC and RID, its not written anywhere on my inverters.
    Best regards//Robin

    Reply »
    • avatar

      Sarah Römsch

      March 21, 2014 at 11:02

      Hello Robin,
      For your SB3000TL-21 (Firmware 2.54 or higher required) you need the Speedwire/Webconnect data module (SWDM-10).
      This module has an own serial number and the PIC/RID is written on the included stickers.

      With your SB1600TL-10 (Firmware 4.30 required) you need the Speedwire/Webconnect Piggy Back (SWPB-10).
      The PIC and RID are also included in the package.

      If you don’t have these stickers at hand anymore, we need the serial number of your data module. Please contact our Service Line for further assistance.
      Have a nice weekend.
      Best regards,
      Sarah

      Reply »
  • avatar

    Gorkem Soyumer

    March 6, 2014 at 06:39

    Hello,

    I have an off-grid system of 3 x SI 6.0H and 1 x STP12000-TL 10. Tripower and Webbox have showed up in the Sunny Portal without needing me to enter their PIC and RID codes, but the Sunny Islands cannot be detected even though I search for their RID and PIC numbers. However, the Sunny Islands are visible when I login to the Sunny Webbox Assistant. Could you help me to figure out the solution? I can provide you the PIC and RID codes over email if needed.

    Best,

    Gorkem

    Reply »
    • avatar

      Leonie Blume

      March 6, 2014 at 09:40

      Hi Gorkem,

      I’m afraid there’s a misunderstanding. The best thing to solve your problem is to call our Service Line. Our colleagues would be happy to help.
      Please call: +49 561 9522-399 and keep your serial numbers of the several devices and the information about the communication interfaces ready.

      Best regards
      Leonie

      Reply »
  • avatar

    Robert

    February 15, 2014 at 15:36

    Hi,

    I am unable to find my RID number on my Sunny Boy 3000… (my serial number is: 2001490535 if this is at all helpful) Do I need to purchase a webconnect module? If so, which one would be suitable?

    Thanks for your help,
    Robert

    Reply »
    • avatar

      Henrik Schenck

      February 16, 2014 at 17:21

      Hi Robert,

      let’s find out how we can help you. I’ll ask our specialists over here.
      We’ll get back to you asap!

      Regards,

      Henrik

      Reply »
  • avatar

    agusmintono

    November 28, 2013 at 09:20

    Morning,
    I’ve put 2 units 1300WATT sunny boy, everything is running normally, has now been launched, wearing bluetooth communication, but can not connect, there is a command to enter the passkey for SMA 001D SN2003609333 Unable to pair, can you help Me, Thanks

    Reply »
    • avatar

      Sarah Römsch

      November 28, 2013 at 13:18

      Hi and thanks for your question. To connect the inverters via Bluetooth@ you need an SMA Data Logger or our free software Sunny Explorer. The default password is “0000” for user and “1111” for installer level.

      Inverters with Bluetooth@ Piggy Back need a Sunny Home Manager to be registered in Sunny Portal.
      If you need further assistance, please do not hesitate to call our colleagues from the SMA Service Line. They can analyze your existing communication environment and advise you what the best solution will be.

      Best regards,
      Sarah

      Reply »
  • avatar

    MortenThomsen

    September 24, 2013 at 09:08

    Hello
    I have a sunny webbox without the label for pic and rid.
    how do i get the info

    Reply »
    • avatar

      Sarah Römsch

      September 24, 2013 at 15:22

      Hello Morten,

      thank you for your inquiry.

      To register a WebBox at the Sunny Portal neither a PIC nor a RID is required. The registration is done by the “Sunny WebBox Assistant”. This one supports you with the configuration of the Sunny WebBox. Once you have registered for the first time, you will receive your login details by mail directly from the portal.

      For further questions, you may also contact my colleagues of the SMA Service Line.

      Best regards,
      Sarah

      Reply »
  • avatar

    Roger

    September 13, 2013 at 08:23

    Hello, I am trying to register my Sunny Boy inverter but the only numbers I can find on my inverter is on the label on the right hand side of the unit and they are Model number & Serial number nothing saying PIC or RID.
    Hope you can help.
    Regards Roger

    Reply »
    • avatar

      Sarah Römsch

      September 13, 2013 at 11:53

      Dear Roger,
      thank you for your inquiry.

      Currently, only inverters with integrated Webconnect functionality have PIC and RID codes added to their type labels.The following inverter types come with an on-board Webconnect module:

      Sunny Tripower STP5000TL-20
      Sunny Tripower STP6000TL-20
      Sunny Tripower STP7000TL-20
      Sunny Tripower STP8000TL-20
      Sunny Tripower STP9000TL-20

      Other inverter types require an additional Webconnect Module, which will come with its own PIC and RID codes printed on the type label of the module itself.

      If you could send us the serial number on the type label of your inverter, we will gladly provide further information on the available data modules for your inverter type (SocialMedia@SMA.de).

      I hope that I was able to help you with this answer. For further questions, you may also contact my colleagues of the SMA Service Line.

      Best regards,
      Sarah

      Reply »

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