Questions and Answers on Discontinuation of the Sunny WebBox

From on October 6, 2015 in Category Technology with 4 Comments
SunnyWebBox

At the end of October 2015, we will be discontinuing some of our communication solutions such as the Sunny WebBox. This announcement led to some questions. First of all, thank you for your feedback. As announced, we would like to respond to the key points you raised in this Q&A document.

 

Your concerns were the following:

• What’s going to happen with the service for defective devices, even for very old systems?
• Is there a successor device for the Sunny WebBox in the pipeline?
• What’s going to happen with RS485 communication?
• Basic criticism that the Sunny WebBox is not compatible with the Sunny Home Manager and does not contain any sensor technology, and that the SMA Cluster Controller is too expensive for private residential PV systems.

SMA will continue to supply the Sunny WebBox to wholesalers until the end of October 2015.

SMA will continue to supply the Sunny WebBox to wholesalers until the end of October 2015.

SMA will continue to supply the Sunny WebBox to wholesalers until the end of October 2015.

Our answers:

Basically, the introduction of SMA Webconnect and Speedwire communication has led to a slump in demand for monitoring devices that communicate with inverters via RS485. Every new Sunny Boy is fitted with a Webconnect interface as standard, enabling a simple and cost-effective connection to Sunny Places and Sunny Portal without the need for any additional devices. This means that new systems are equipped with all the basic monitoring functions.
For systems that focus on self-consumption, with the Sunny Home Manager, SMA offers a comprehensive energy management system. The SMA Cluster Controller assumes advanced monitoring tasks, particularly in commercial applications, with a local display and the option to connect commercially available sensors and a direct marketer interface. In addition, the SMALL version, which has been available since spring 2015, offers a cost-efficient alternative specially designed for commercial or residential PV systems.
For existing systems with a Sunny WebBox, all warranty services will of course be honored during the factory warranty period, and additionally we will also be offering repair service.
Customers who are already operating a system with SMA inverters without monitoring, but who want to purchase a monitoring solution with Sunny WebBox in the near future will still be able to do so through wholesalers.
In addition, SMA is also examining the possibility of combining existing systems using RS485 communication with current and new communication solutions that include advanced functions and services. As soon as we have a decision on this, we will notify customers here on the blog page.
We hope we’ve been able to respond to some of your key issues in this document. If you have any further questions, feel free to use the comments function.

 

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4 Comments

  • avatar

    Jonathan Gleich

    February 15, 2016 at 04:09

    Hi there, I just has a sunpower 12.4kw system installed with two SB 6000TL-US-22’s (us80) manufactured:09/2015 with a white sunpower cover.

    They have the older RS485 connector on them, is there a way to get a fastwire/Webconnect/bluetooth
    device to replace the older tech?

    My dealer has been unable to give me an answer

    Thanks!
    Jonathan

    Reply »
    • avatar

      Justin Dyke

      February 15, 2016 at 19:13

      Hi Jonathan,

      I am sorry that your local SunPower dealer hasn’t contact you about this, but that is the only way to determine the type of equipment upgrades are possible. SunPower-branded Sunny Boy inverters use a slightly different communication protocol than the normal Sunny Boys and as such, the communication equipment that goes with it is specific to those systems and not sold by SMA.

      All the best,
      Justin

      Reply »
  • avatar

    Kris

    November 18, 2015 at 17:45

    Do the new inverters with integrated Webconnect have FTP Functionality? If not, how do we get this? FTP Functionality has been been a staple for us in buying WebBoxes. Please let me know.

    Reply »
    • avatar

      Julia Stunz

      November 19, 2015 at 09:13

      Hi Kris,

      The new inverters of the classes 1.5/2.5 and the 5.0/6.0 US with the new web interface haven`t FTP/FTP push neither they aren`t compatible with the webBox.
      The data can be only collected by the sunny portal or modbus.

      Kind regards,
      Julia

      Reply »

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