How to Find and View your PV System on Sunny Places?

From Ahmed Elfeky (guest post) on February 8, 2017 in Category Service with 5 Comments
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Some of our customers who want to benefit from the free services we offer on Sunny Places might wonder why they can’t see their systems on Sunny Places the same way they do on Sunny Portal. In this short article, we will guide you through a few steps on how to view your system on Sunny Places so you can make use of all the monitoring, comparing and sharing features that are only offered there.

 

1.) Make sure your system is already viewable on Sunny Portal.

Do you already have an account on Sunny Portal where you can view your system? Or did your installer invite you to Sunny Places?

Yes? Please continue

No? You’ll need to first register your system at Sunny Portal or ask your installer to register your system and invite you as a Sunny Places user.

 

2.) Simply link your Sunny Places account to your Sunny Portal account.

If you were not invited by your installer to Sunny Places but can access your system on Sunny Portal.

 

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a.) On our Sunny Places homepage click on “Assign a PV System from Sunny Portal”

b.) A pop-up window will appear, enter your Sunny Portal login data here (email address and password).

c.) If you entered the data correctly, you should instantly see your system on Sunny Places.

d.) In some cases, you may need to retry logging into your system by using the Settings menu and choosing List of PV systems, then if you are still not connected to your PV system try re-logging into List of PV systems.

If you have received an invitation to Sunny Places from your system administrator or installer, you do not need to go through this process as this means they have already assigned you as a representative in the system.

 

3.) Authorizing your system to be viewable on Sunny Places.

What could be the problem?

During system installation, the administrator has the option to allow or prevent  access for your system to be viewable on Sunny Places. How this can be fixed?

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Login to your Sunny Portal account.

On the menu: Select Configuration then PV system properties, on the top navigation bar, click on Data Releases tab, then Edit, tick the mark to authorize Sunny Places and save.

Now log back into your Sunny Places account, relink it to Sunny Portal, and you should now see your system.

If it still doesn’t work for you, feel free to ask us here and we’ll do our best to help.

 

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The Author

Ahmed Elfeky (guest author)

As a Product Manager for Sunny Places he works to drive the best online services to our customers. His Topics are residential solar systems, monitoring, simulation and community solutions.

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5 Comments

  • avatar

    Richard Goldsmith

    March 20, 2017 at 20:03

    I followed all the steps to add my solar PV system to sunny places. It will not show up.
    The data sharing is set correctly in the portal and I have reconnected a number of times from the places to the portal, but no luck.
    Regards,
    Richard.

    Reply »
  • avatar

    Jonathan Logan

    March 7, 2017 at 04:55

    I cannot edit my account to connect with Sunny Plasces. In fact, I cannot make any changes. My system has been out for 4 months and I did not receive a message. This is a waste of time and money. Can you please make me an authorized user with full privileges?

    THANKS.

    Reply »
  • avatar

    Francis See Poh Ching

    February 16, 2017 at 17:42

    Dear Sir,

    Good day.

    Not able to get my Sunny Portal information into Sunny Places.
    Try to follow the steps given by item 3) Authorizing your system to be viewable on Sunny Places.
    However notice that many of the menu items are not available.

    Please see picture below show my Sunny Portal after logging in.
    Sorry unable to attach picture.

    Thanks & regards
    Francis See

    Reply »
    • avatar

      Viktoria Mai

      February 21, 2017 at 14:28

      Hello Francis,

      The reasons that you can’t see the system parameters are either are mainly about your role on the plant in Sunny Portal, maybe you don’t have enough rights granted from the plant admin to edit the parameters. Yet we are not able to advise what to do as we can’t see the screenshot. Maybe you can try to post your question on the community feed, there you will be able to upload the screenshot and get helpful replies from other users.

      Kind regards,
      Viktoria

      Reply »
      • avatar

        Francis

        February 21, 2017 at 18:08

        Thanks for the reply, Viktoria.
        Ya, you are probably right on no enough rights granted by plant admin, did tried to ask the vendor’s engineer. So far not much help from him yet.
        Will post it in the community feed as suggested.

        Best regards
        Francis See

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