Five Reasons an Extended Warranty on Inverters Pays Off

From on July 9, 2015 in Category Service with 4 Comments
SMA Extended Warranty

Owners of an SMA inverter can enjoy peace of mind for the first five years, which is the standard warranty period for every inverter. However, to continue be benefiting from comprehensive service even after the factory warranty has expired, we recommend purchasing a Comfort extended warranty for your inverter Here are five reasons why.


1. Minimum downtime plus safeguarding your yields and self-consumption

The inverter is the heart of every PV system. If it no longer works properly or, in the worst-case scenario stops working altogether, your entire PV system could fail. In order to minimize system downtime, SMA will send a replacement inverter equipped with all the necessary updates as quickly as possible.

 

2. If worse comes to worse, we supply an equivalent replacement inverter

The replacement inverter will be compatible with your PV system (even if it is from an older or discontinued SMA product series). While your system is down, you won’t have to spend valuable time looking for and ordering the right equipment.

 

3. Complete, smooth replacement of your PV system devices

SMA will ensure that the defective inverter is replaced as fast as possible. There are no additional costs (Comfort extended warranty) and the system returns to operation as quickly as possible*.

 

4. No unexpected surprises

Factory warranties and the services included in an extended warranty often sound more comprehensive than they actually are. Those who read the fine print will find that many warranties do not cover additional costs, such as expenses for shipping the inverter or installation labor.

There are no unexpected surprises of this kind during the SMA warranty period. SMA assumes all costs or pays installers a service compensation, provided they personally install the replacement inverter in the PV system.

 

5. Reliability throughout the entire service life of the system, at a good price

A one-time payment of €250 (price for an inverter from power class 5 to 5.9 kVA) might seem a bit much at first glance. But calculated over a period of 10 years, it’s an investment of only €25 per year to ensure that your PV system continues to run reliably.

 

20 years of protection

These examples illustrate the risks associated with system operation over 20 years. Irregularities, downtimes, unexpected costs and other difficulties can occur during this period.

All SMA inverters come with a five-year factory warranty, during which your system is protected. In example 1, a malfunction occurs in the inverter’s 11th year of operation. You opt for an SMA replacement inverter that comes with a one-year warranty. After that, your system is once again unprotected. Example 2 shows a defect in the 8th year of operation. You purchase a new SMA inverter, which comes with a new five-year warranty. Once this period has expired, the PV system is no longer protected. However, example 3 shows that a 20-year Comfort extended warranty was purchased at a reasonable price to cover the system’s entire service life. And no unexpected costs were incurred.

All SMA inverters come with a five-year factory warranty, during which your system is protected. In example 1, a malfunction occurs in the inverter’s 11th year of operation. You opt for an SMA replacement inverter that comes with a one-year warranty. After that, your system is once again unprotected. Example 2 shows a defect in the 8th year of operation. You purchase a new SMA inverter, which comes with a new five-year warranty. Once this period has expired, the PV system is no longer protected. However, example 3 shows that a 20-year Comfort extended warranty was purchased at a reasonable price to cover the system’s entire service life. And no unexpected costs were incurred.

 

 

All SMA inverters come with a five-year factory warranty, during which your system is protected.
In example 1, a malfunction occurs in the inverter’s 11th year of operation. You opt for an SMA replacement inverter that comes with a one-year warranty. After that, your system is once again unprotected.
Example 2 shows a defect in the 8th year of operation. You purchase a new SMA inverter, which comes with a new five-year warranty. Once this period has expired, the PV system is no longer protected.
However, example 3 shows that a 20-year Comfort extended warranty was purchased at a reasonable price to cover the system’s entire service life. And no unexpected costs were incurred.

It makes sense to invest now in an extended warranty and not put off the decision for too long. A lot can happen in five years. It’s likely that you will forget about the warranty extension. That’s understandable—after all, who can remember all those dates?

 

Are you interested?

Then simply order the extended warranty for your inverter directly from us using our online form, or from your installer.

Datasheet for installers
SMA Warranty Conditions

 

*The services may very in different countries. Please have a look at our warranty conditions.

 

At last amended on 18 January 2016

5.00 avg. rating (98% score) - 3 votes

The Author

avatar

My tasks:
Creative mind in Service Marketing. Brochures, customer correspondence, and web texts come from my desk.
My topics:
SMA service topics. For example insights into SMA customer service and service product management or tips for your daily work.
And I’m interested in hearing your opinion. What services can we offer you to provide you with even better support?
What even my colleagues don’t know about me:
I was the school high jump champion at a height of just 1.60 meters (5’2”).

Tags

Related Posts

4 Comments

  • avatar

    Deon Bezuidenhout

    January 20, 2017 at 16:47

    1. It seems that the Sunny Island is excluded from the extended warranty product list.
    Is this correct? Why?
    2. Where can I find a manual that explains the parameters of the Sunny Island (5048 non US model, #SN: 1260003100) in great detail.
    Regards

    Reply »
  • avatar

    Brian J

    September 21, 2016 at 17:17

    What does the extended warranty cover? Does it replace the inverter if damage from lightning strikes from the array itself and goes into the inverter and cause damage? Other types of power surges that cause damage to the inverter, etc…. ? Please advise.

    Reply »
  • avatar

    Keith Kruisheer

    October 14, 2015 at 06:22

    We had an 1.5 kW Inverter installed today, but we are at a loss as far as operating instructions, the unit only came with an Installation Manual. What are the three lights indicating? The installer did not know as it was the first one of this new model he had to install. Does the warranty have to be registered ?If so how?
    From the sticker on the installation Manual:
    PIC:003030000011498 RID: AJXANE WPA2-PSK: DER-2ANGHDVQGFM7Q
    Owners: Pauline & Keith Kruisheer
    8 Wahroonga Street,
    COWRA N.S.W. 2794
    Tel.: o2 6342 4806

    Reply »
    • avatar

      Julia Stunz

      October 15, 2015 at 07:37

      Hello Keith,
      Attached you will find the operation guide and the service manual for installers for the Sunny Boy 1.5 / 2.5.
      There you will find the explanation of the LEDs.
      The RID and PIC are useful for the registration of the device to Sunny Portal.
      This also described in the attached manual.

      Best regards,
      Julia

      Reply »

leave comment

 Maximum comment length